Delivery & Returns
Delivery & Returns
Delivery is $10 for standard service or $20 for an express signed for service anywhere in Australia!
- Standard Service delivery is expected between 3 - 10 working days.
Express Signed for Service
- Express Signed for Service delivery is expected between 3 - 5 working days
To receive your hair treats in time for Christmas please place your order before the following dates:
NT, WA & SA - 10am 11th December
QLD, NSW & VIC - 10am 13th December
Please note: Our dispatch facility will be closed from the 21st December 2018 until the 3rd January 2019. All online orders will be dispatched upon our return on the 3rd January 2019.
Once your order is dispatched you will receive a dispatch confirmation email. Please check your junk mail/spam folder if you cannot find this email in your inbox. Express service customers will receive a tracking number to their email once orders have been dispatched.
Due to ongoing incidents of theft and fraud, we are unable to allow special instructions for delivery (including but not limited to Authority to Leave instructions such as 'Please leave at door if nobody home'). Accordingly, ALL parcels MUST be signed for.
In the event that you are not available to receive/sign for your parcel when delivered, Australia Post/Courier will leave a Card advising that they have attempted delivery. Australia Post will advise where your parcel is awaiting your collection; a courier will leave instructions for collection on their Calling Card.
We strongly recommend you collect your parcel as soon as possible from Australia Post. Australia Post will only hold parcels for a limited amount of time (approximately 10 working days). When the collection period expires, any uncollected parcels are returned to us as 'undeliverable'. Australia Post charges us a fee for returning the parcel, which we must pass on to you.
Consequently, we will not be responsible for your failure to collect your parcel prior to it being returned to us. Nor will we be liable for any additional charges that may be incurred should you instruct us to resend your parcel (you will have to pay an additional delivery fee). To avoid this situation please collect your parcel as quickly as possible.
If you would normally provide an Authority to Leave instruction, we recommend that you instead supply an alternative delivery address, where someone you trust will be available to sign for your parcel.